To track your order with Sole Craft, simply enter the tracking number we’ve provided on our Track page. Please note that it may take 1-6 business days for the status of your order to appear after receiving your tracking number.

If you haven’t received a tracking number, please email us anytime at info@SoleCraft.com.

Due to high call volumes, you may need to leave a message, and we will get back to you as soon as possible. Your satisfaction is our priority, and we are here to help you track your order efficiently.

If you have entered the wrong delivery address by mistake, please email us at
info@SoleCraft.com as soon as possible. If your order has already been shipped, we will do our best to correct the error afterward.

Our team at Sole Craft works diligently to ensure you receive your order as quickly as possible. However, due to high demand, delivery times may be longer in some locations. Typically, your order should arrive within 8-15 days after we receive your payment.

If you have any questions about your order, please email us at info@SoleCraft.com, available 24/7.

We are always here to provide you with accurate and timely information about your order.

At Sole Craft, we’re proud to offer ultra-low shipping rates on all orders. No matter what you buy, you’ll enjoy the convenience of fast, affordable delivery right to your doorstep.

We apologize for any inconvenience caused!

Sometimes shipping carriers make mistakes, but rest assured, we’re here to help. Simply reach out to us at info@SoleCraft.com, and our dedicated support team will provide you with detailed last-mile tracking information to pinpoint exactly where your order is.

If for any reason we are unable to locate your package, we will make it right by offering you a free replacement or a full refund. Your satisfaction is our priority, and we’re committed to ensuring you have a smooth and worry-free shopping experience with Sole Craft.

Tracking can take up to 6 days to update, this does not mean that it has not shipped yet. It could be on route to you, sometimes there are just delays in the tracking.

To return your order or parts of it, please follow these steps:

1. Email Us: info@SoleCraft.com and inform us that you wish to return the order or parts of it.
2. Request Approval: Ask our customer service if we can accept the return. Please note that the return address provided is not listed on our website.
3. Prepare the Package: If the return is accepted within the allowed timeframe, pack the product safely and securely in its original packaging.
4. Ship the Package: Send the package to the return address provided by our customer service.
5. Provide Tracking Information: Email the tracking code to our customer service. That step is very important without doing that we cant give you a refund!!!
6. Receive Your Refund: Once we receive and inspect your package within 3 days of receipt, we will refund the returned products using the original payment method.

Non-Returnable Products

Please note that products fulfilling any of the following conditions cannot be returned:

1. Pre-ordered products.
2. Products that are grossly damaged or misused.

If you have any questions about the return process, please contact us at 
info@SoleCraft.com

.

You can cancel your order within 6 hoursafter placing it. To cancel, please contact us at info@SoleCraft.com

If the mistake was made by us, we will ensure you receive a free replacement at no additional cost!

Simply contact us via phone at +1 5752372024 between 9 AM and 5 PM EST or email us at info@SoleCraft.com. Our dedicated support team will promptly address the issue and arrange for your replacement.

If you receive a damaged or defective product, it is important to contact us within 30 days of receiving the item. To report the issue, please email us at info@SoleCraft.com with a photo of the damaged part. For best results, take the photos on a flat surface where the label and defect are clearly visible.

In the case of a serious problem, we will guide you through the next steps based on the information you provide. For defective items, we will always send a new package free of charge the first time. If the defect occurs again, we will refund the full purchase amount.

If you have any questions about products that were damaged upon arrival, please contact us at info@SoleCraft.com  between 9 AM and 5 PM EST. 

At Sole Craft, we take pride in crafting our barefoot shoes with precision and the highest-quality materials to ensure both comfort and performance. Here are the key materials we use:

• Upper Material: We use premium polyester for the upper part of our barefoot shoes, ensuring durability and a comfortable fit.
• Sole Material: The soles are made from organic rubber, providing excellent grip and flexibility.
• Winter Shoes: Our winter variants feature the same organic rubber soles for traction, with an inside lining of a special insole material that combines EVA and cotton wool. This ensures extra insulation and warmth during colder seasons.

Just like a good workout, wearing Sole Craft shoes daily for up to 30 days will transform your walking experience.

Consistency is key—make them a part of your routine and feel the difference in comfort and performance!

We accept the good old-fashioned methods of payment, such as credit cards (Visa/Mastercard/American Express) as well as debit cards that can be used for online transactions. We also offer Afterpay & Paypal. If you’re a bit more tech-savvy, we offer GooglePay and ApplePay too!